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1. Online Ordering: Customers browse the store’s website, select the items they want to purchase, and complete the checkout process online.

2. Store Selection: During the checkout process, customers can choose the option for free in-store pickup.

3. Notification: Once the order is processed, the customer receives a confirmation email or notification indicating that their items are ready for pickup.

4. Visit the Store: The customer goes to the designated store location at their convenience to pick up the ordered items.

5. Verification: To claim the order, the customer usually needs to provide identification or the order confirmation, and the store staff verifies the information.

6. Pickup Area: Many stores have a designated area or counter for online order pickups to streamline the process and reduce wait times.

This service is beneficial for customers who prefer the convenience of shopping online but want to avoid shipping fees or delays. It also allows them to quickly retrieve their items from a nearby store at a time that suits their schedule. Retailers offering free in-store pickup often aim to provide a flexible and cost-effective shopping experience for their customers.